Policies

Payment Methods Accepted

Cash – In-Person Only
PayPal-Credit/Debit Cards – We accept all major credit cards and debit cards via PayPal. In order to process your card we must have the exact billing address and telephone number that is on file with your Bank or Credit Card Company. Any incorrect or inaccurate information provided at the time of purchase will result in a delay with processing your order. Your credit/debit card will be charged immediately after your order has been successful processed in our system.
Bank Wires – It is our policy to accept bank wires on orders that exceed $600 domestically and internationally. All International orders will reflect the current currency rate of the USD for retail purchases. Bank wire information will be provided via phone and email. Orders exceeding $600 will only be released once all funds have cleared our bank.

Order Fulfillment Policy

We fulfill orders during our business operating hours Monday through Friday between 9:00AM and 5:00PM EST. All instock orders will be processed within 72 hours. Processing time for orders place on the weekend or national holiday will not begin until the following business day.

NOTE:  2-Day express orders placed after 12:00PM EST will ship the next business day. YOUR BILLING AND SHIPMENT ADDRESS MUST MATCH OR YOUR ORDER WILL BE CANCELLED.

Fraudulent Orders Policy

Through our merchant account we automatically check orders for obvious signs of fraud and / or allow us to set the fraud conditions through our processing system. For all credit/debit you will be required to enter your CVV (card verification value) code.

We have the right and will to prosecute all fraudulent orders to the fullest extent of the law.

Order Policy

Customers are able to order our products through the following methods:
• Online Orders – To place an online order 24 hours a day, simply select the product(s) you would like to purchase, add the product(s) to your shopping cart and proceed to checkout. We provide secure checkout so that your information is kept secure and safe during your shopping experience with us. We do not allow Canceling Orders because of personal causes or time constraits. We will ship to in a timely manner.

Product Availability Policy

If you place an order and the product you purchase is out of stock or unavailable we will call you to notify you on the status of the product(s). At that time you will have the option to edit your order and request a different product offer or you can request to cancel your order and your payment will not be processed, all funds will be released back to your debit/credit card. Please allow 3-5 business days for your refunds to be released back to your banking institution.

Special Order Policy

We offer special orders on custom items such as longer extensions not available in our product offering. All special order will be processed only via phone. Most special order will take a minimum of 10 business days to process before shipping.

Policy Changes

We reserve the right to make changes and or updates to our product prices, company policies as well as procedures. We ask that you check back with us periodically for any and all changes and or updates.

Refused, Failed, or Incorrect Delivery / Lost & Stolen Orders Policy

In order to make sure you receive your order in a timely manner please make sure that all your shipping information is current and accurate. We ask that you check your shipping address prior to confirming your order including your apartment number, street extension (ST, RD, DR, etc.). It is the customer’s responsibility to provide the correct information to get you your order. ALL ORDERS ARE SENT VIA SIGNATURE CONFIMATION TO THE ADDRESS PROVIDED IN YOUR PAYMENT FORM.

Orders in need of address change after receiving your tracking confirmation you will be assessed a $10 fee to make the corrections.

A $10 assessment fee will also be applied to failed deliveries that require reshipment.

NO REFUNDS WILL BE ISSUED FOR REFUSED OR ABANDONED SHIPMENTS.

RMA Return Form Policy

• Package your products in its original packaging, a copy of your original invoice and prepare for shipping.
• Make sure you apply the RMA Return Form to the outside of your package.
• Drop your package off at the appropriate delivery service indicated on the RMA Return Form.
• After we receive your package, please allow at least 48 hours for your exchange to be inspected and processed.

Return/Refund Policy

We take great pride in our reputation for quality and excellent value.  As such we have a 3 day return policy on all hair.  Returns will only be granted when there is a mistake on our part should we mis-ship the items ordered or within the return policy guidlienes.

NO REFUNDS. EXCHANGE ONLY WITHIN HAIR RETURN POLICY GUIDELINES.

You can view hair return policy details here .